(RM200 for each damaged Checked-In Baggage and/or RM400 for each one lost Checked-In Baggage)
(up to 72 hours upon arrival)
(RM200 for each damaged Checked-In Baggage and/or RM400 for each one lost Checked-In Baggage)
Up to RM 5,000 Baggage Delay(RM200 every 6 complete hours of delay)
up to RM 800 On-Time Guarantee(Delay of at least 2 complete hours from original scheduled departure time or any new departure time which AirAsia has advised You)
AirAsia Flight Delay(RM200 for every subsequent 6 consecutive hours of delay). The delay shall be calculated after the completion of the On-Time Guarantee period (Section 2e)
Up to RM 1,400 Common Carrier Delay(RM150 for every 6 consecutive hours delay from the original departure time of the scheduled Common Carrier)
Up to RM 1,050 Missed Flight Connection(RM 300 per 6 consecutive hours of delay)
(No Onward connecting AirAsia flight available within 6 hours from the missed Scheduled Flight caused by delay of AirAsia’s Incoming connecting flight)
** Emergency Medical Evacuation & Mortal Remains Repatriation due to Accident shall not exceed RM30,000 per Standard Individual.
** Emergency Medical Evacuation & Mortal Remains Repatriation due to Accident shall not exceed RM15,000 per Senior Individual
(RM200 per full day subject to Medical Espenses sub-limit)(Pays for each complete day if you are confined in the hospital for more than 24 hours
(RM200 per full day subject to Medical Espenses sub-limit)
(Maximum payable for 30 full days)
This plan is underwritten by Tune Protect Malaysia (Tune Insurance Malaysia Berhad Company No.: 197601004719 (30686-K))
The benefit(s) payable under eligible certificate/policy/product is(are) protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact Tune Protect or PIDM.
1. Who provides my Tune Protect Travel - AirAsia insurance coverage?
Siapa yang menyediakan perlindungan insurans Tune Protect Travel – AirAsia saya?
Tune Protect Travel - AirAsia is specially designed for AirAsia by Tune Protect Malaysia with your needs in mind.
Tune Protect Travel - AirAsia direka khas untuk AirAsia oleh Tune Protect Malaysia dengan mengambil kira keperluan anda.
2. What is my insurance coverage under Tune Protect Travel - AirAsia?
Apakah perlindungan insurans saya di bawah Tune Protect Travel - AirAsia?
You may refer to Tune Protect Travel - AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.
Anda boleh merujuk kepada Penyataan Polisi Tune Protect Travel – AirAsia untuk keterangan lengkap mengenai terma, syarat dan pengecualian perlindungan.
3. Does Tune Protect Travel - AirAsia provide coverage for all individuals?
Adakah Tune Protect Travel – AirAsia menyediakan perlindungan kepada semua individu?
Tune Protect Travel - AirAsia provides coverage for individuals aged 9 days old and above.
Tune Protect Travel - AirAsia menyediakan perlindungan kepada individu berumur 9 hari dan ke atas.
4. Do I need to undergo a medical examination to apply for any of the Tune Protect Travel - AirAsia plans?
Adakah saya memerlukan pemeriksaan perubatan untuk memohon mana-mana pelan Tune Protect Travel - AirAsia?
No, a medical examination is not required. However, please note that coverage for any Pre-Existing Medical Conditions are excluded.
Tidak, pemeriksaan perubatan tidak diperlukan. Walau bagaimanapun, sila ambil perhatian bahawa tuntutan yang timbul daripada Keadaan Kesihatan Sedia Ada adalah dikecualikan.
5. Can I still buy Tune Protect Travel - AirAsia if I have a Pre-existing Condition?
Bolehkah saya masih membeli Tune Protect Travel - AirAsia jika saya mempunyai Keadaan Sedia Ada?
Yes, you can. However, there are exclusions on Pre-existing Conditions as stated in the policy's full Terms and Conditions and no claims will be paid in relation to the said conditions.
"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions which existed 90 days before you purchase Tune Protect Travel – AirAsia.
Ya, boleh. Walau bagaimanapun, terdapat pengecualian ke atas Keadaan Sedia Ada seperti yang dinyatakan dalam Terma dan Syarat penuh polisi dan tiada tuntutan akan dibayar berkaitan keadaan tersebut.
"Keadaan Sedia Ada" merujuk kepada kecederaan, kesakitan, penyakit, atau keadaan kesihatan lain yang telah wujud 90 hari sebelum anda membeli Tune Protect Travel- AirAsia.
6. Can I pay extra to cover pre-existing conditions?
Bolehkah saya membayar bayaran tambahan untuk melindungi keadaan sedia ada?
No, there is no option to pay extra to obtain coverage for pre-existing conditions.
Tidak, tiada pilihan untuk membayar bayaran tambahan bagi mendapatkan perlindungan untuk keadaan sedia ada.
7. Can I amend my Tune Protect Travel - AirAsia policy in the event I change my AirAsia flight?
Bolehkah saya meminda polisi Tune Protect Travel – AirAsia jika saya menukar Tarikh penerbangan AirAsia saya?
For short haul flights (AK, QZ, Z2, and FD), your Tune Protect Travel – AirAsia* policy will terminate if you make any changes to your AirAsia flight. You will have to repurchase travel insurance for your new itinerary.
For long haul flights (D7, XJ and XT), your Tune Protect Travel – AirAsia* policy will be automatically carried forward to your new itinerary if you make any changes to your AirAsia flight.
Untuk penerbangan jarak pendek (AK, QZ, Z2, dan FD), polisi Tune Protect Travel - AirAsia * anda akan ditamatkan jika anda membuat sebarang perubahan terhadap penerbangan AirAsia anda. Anda perlu membeli semula insurans untuk jadual perjalanan baru anda.
Bagi penerbangan jarak jauh (D7, XJ dan XT), polisi Tune Protect Travel - AirAsia * anda automatik akan dibawa ke hadapan mengikut jadual perjalanan baru anda jika anda membuat sebarang perubahan terhadap penerbangan AirAsia anda.
8. Can I transfer my Tune Protect Travel - AirAsia policy?
Bolehkah saya memindahkan polisi Tune Protect Travel - AirAsia saya?
Your policy is not transferable.
Polisi anda tidak boleh dipindah milik.
9. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
Adakah saya perlu membawa salinan Sijil Insurans bersama saya semasa perjalanan?
You are advised to bring along your Certificate of Insurance as proof of COVID-19 insurance when you arrive at your destination country.
Anda dinasihatkan untuk membawa Sijil Insurans anda sebagai bukti insurans COVID-19 apabila anda tiba di negara destinasi anda.
Please download the form here. Once completed, please email to [email protected] .
Sila muat turun borang permohonan di sini. Setelah selesai sila e-mail di [email protected] .
11. What happens to my Tune Protect Travel - AirAsia Return Trip Plan if AirAsia reschedules my Return Flight to a later date?
Apakah yang akan berlaku kepada Pelan Tune Protect Travel - AirAsia Dua Hala saya jika AirAsia menjadualkan semula Penerbangan Pulang saya ke suatu tarikh akan datang?
Your Tune Protect Travel - AirAsia Return Trip Plan is automatically transferred to cover your new itinerary. In the event your return flight is extended to a later date, the plan will be extended to cover you up to an additional 3 days.
Pelan Tune Protect Travel – AirAsia anda secara automatik dilanjutkan untuk melindungi jadual perjalanan baru anda. Jika penerbangan pulang anda dilanjutkan ke suatu tarikh akan datang, pelan anda akan dilanjutkan untuk melindungi anda sehingga maksimum 3 hari.
The premium depends on your destination, plan and length of your trip.
Premium bergantung pada destinasi, pelan dan tempoh perjalanan anda.
13. What do I need to do if there are changes to my contact details?
Apakah yang perlu saya lakukan jika terdapat perubahan pada butiran hubungan saya?
It is important that you inform us via e-mail at [email protected] of any changes in your contact details to ensure all correspondence reach you in a timely manner.
Adalah penting untuk anda memaklumkan kami melalui e-mel di [email protected] tentang sebarang perubahan dalam butiran hubungan anda untuk memastikan semua surat-menyurat sampai kepada anda tepat pada masanya.
Kindly email our team at [email protected] for further enquiries. You can also reach us via the Live Chat function on the site.
Sila hantarkan e-mel kepada kami di [email protected] untuk pertanyaan lanjut. Anda juga boleh menghubungi kami melalui komunikasi secara langsung (Live Chat) di laman web.
1. How do I purchase Tune Protect Travel - AirAsia?
Bagaimana saya boleh membeli Tune Protect Travel -AirAsia?
You may make your purchase while booking your flight on airasia.com. Alternatively, you may also purchase it on our website, via Manage My Booking, during Web Check-In, or at any AirAsia Sales Office.
Anda boleh membuat pembelian semasa membuat tempahan penerbangan anda di airasia.com. Secara alternatif, anda juga boleh membelinya di laman web kami, melalui Urus Tempahan Saya, semasa Daftar Masuk Web, atau di mana-mana Pejabat Jualan AirAsia.
2. Can I purchase Tune Protect Travel - AirAsia after I make my flight booking?
Bolehkah saya membeli Tune Protect Travel – AirAsia selepas saya membuat tempahan penerbangan saya?
Yes, you may do so via our website, via Manage My Booking, during Web Check-In or at any AirAsia Sales Office.
Ya, anda boleh melakukannya melalui laman web kami, melalui Urus Tempahan Saya, semasa Daftar Masuk Web atau di mana-mana Pejabat Jualan AirAsia.
3. Why am I unable to purchase the Tune Protect Travel - AirAsia during my flight purchase, Web Check-In or Manage My Booking?
Kenapa Tune Protect Travel - AirAsia tidak tersedia semasa pembelian tiket penerbangan saya, Daftar Masuk Web atau Urus Tempahan Saya?
You may have already purchased it during your purchased of AirAsia ticket via AirAsia website. You may check your AirAsia travel itinerary to confirm the purchase.
Mungkin anda telah membelinya semasa anda membeli tiket AirAsia melalui laman web AirAsia. Sila semak jadual perjalanan AirAsia anda untuk mengesahkannya.
4. Can I purchase Tune Protect Travel - AirAsia if I am not a Malaysian resident?
Bolehkah saya membeli Tune Protect Travel – AirAsia jika saya bukan pemastautin Malaysia?
Yes, as long as you are an AirAsia customer departing from Malaysia.
Ya, selagi anda merupakan Pelanggan AirAsia yang berlepas dari Malaysia.
5. If I am traveling in a group, do I need to purchase an individual insurance plan?
Sekiranya saya mengembara dalam kumpulan, adakah saya perlu membeli pelan insurans individu?
No, you do not have to purchase an individual insurance plan if you are travelling in a group with the same booking number (maximum 9 individuals). For group bookings of 10 individuals and above, you may add Tune Protect Travel – AirAsia to your flight via AirAsia Group Desk.
Tidak, anda tidak perlu membeli pelan insurans individu jika anda mengembara dalam kumpulan dengan nombor tempahan tiket yang sama (maksimum 9 individu) Untuk tempahan kumpulan 10 orang dan ke atas, anda boleh menambah Tune Protect Travel - AirAsia ke penerbangan anda melalui Kaunter Kumpulan AirAsia
6. If I am travelling in a group, can I purchase an individual insurance plan for myself only?
Sekiranya saya mengembara dalam kumpulan, bolehkah saya membeli pelan insurans individu untuk diri sendiri sahaja?
Yes, you can. If you are on group flight booking, you can purchase an individual plan via our website at airasia.tuneprotect.com
Ya, anda boleh. Jika anda berada dalam tempahan penerbangan kumpulan, anda boleh membeli pelan individu melalui laman web kami di airasia.tuneprotect.com
7. How do I purchase Tune Protect Travel - AirAsia for my accompanying infant?
Bagaimanakah saya membeli Tune Protect Travel – AirAsia untuk bayi saya?
You do not have to purchase Tune Protect Travel – AirAsia if an infant is travelling with you as you are entitled for free coverage with limited benefits for 1 infant between the age of 9 days to 2 years old. You may refer to the Policy Wording for the benefits offered to the infant.
Anda tidak perlu membeli Tune Protect Travel – AirAsia kerana anda layak mendapat perlindungan percuma dengan faedah terhad untuk 1 bayi yang menemani anda dan berusia dari 9 hari hingga 2 tahun. Anda boleh merujuk kepada Penyataan Polisi untuk faedah yang ditawarkan kepada bayi.
8. Can I purchase Tune Protect Travel - AirAsia if I am traveling for more than 90 days?
Bolehkah saya membeli Tune Protect Travel - AirAsia jika saya melakukan perjalanan lebih daripada 90 hari?
No. Tune Protect Travel – AirAsia is only valid up to 90 days from the departure date.
Tune Protect Travel – AirAsia hanya sah sehingga 90 hari dari tarikh berlepas.
9. Can I purchase Tune Protect Travel - AirAsia One Way coverage if I purchased a return flight ticket?
Bolehkah saya membeli perlindungan Tune Protect Travel -AirAsia Perjalanan Sehala jika saya membeli tiket penerbangan pergi dan balik?
No. Your Tune Protect Travel – AirAsia plan is based on your AirAsia Travel Itinerary. If you have purchased a return ticket, the Tune Protect Travel - AirAsia will cover you for your return trip.
Tidak, pelan Tune Protect Travel - AirAsia anda adalah mengikuti Jadual Perjalanan anda dengan AirAsia. Jika anda telah membeli tiket 2 hala, Tune Protect Travel- AirAsia akan melindungi anda untuk perjalanan pergi dan balik.
10. Can I purchase Insurance if I booked a One Way / Return AirAsia Fly-Thru flight?
Bolehkah saya membeli Insurans jika saya telah menempah penerbangan sehala / dua hala AirAsia Fly-Thru?
Yes. You may purchase Insurance as an add-on based on your Fly-Thru itinerary.
Ya, anda boleh membeli Insurans sebagai tambahan berdasarkan jadual perjalanan Fly-Thru anda.
1. If my journey involves more than 1 flight, will I be covered if I miss my onward connecting flight?
Sekiranya perjalanan saya melibatkan lebih daripada 1 penerbangan, adakah saya akan dilindungi jika saya terlepas penerbangan sambungan seterusnya?
If you miss your onward connecting AirAsia flight due to the late arrival of the incoming AirAsia flight, you are covered under the Missed Flight Connection* benefit provided you purchased insurance for the 1st flight.
*Terms and Conditions apply
Sekiranya anda terlepas penerbangan sambungan Air Asia anda kerana kelewatan ketibaan penerbangan AirAsia, anda dilindungi di bawah manfaat Ketinggalan Penerbangan Sambungan* dengan syarat anda membeli insurans untuk penerbangan pertama.
*Tertakluk kepada Terma dan Syarat
2. If a natural disaster hits the country I am about to visit and I had purchased a Tune Protect Travel - AirAsia policy, can I cancel my trip and make a claim?
Sekiranya bencana alam melanda negara yang akan saya lawati, dan saya telah dilindungi di bawah polisi Tune Protect Travel – AirAsia, bolehkah saya membatalkan Perjalanan saya dan membuat tuntutan?
No, Tune Protect Travel - AirAsia does not cover voluntary trip cancellations due to natural disasters. Please refer to the full terms and conditions for more details.
Tidak, Tune Protect Travel – AirAsia tidak melindungi sebarang pembatalan perjalanan secara sukarela akibat bencana alam. Sila rujuk kepada terma dan syarat untuk maklumat lanjut.
3. When does my Tune Protect Travel - AirAsia coverage begin?
Bilakah perlindungan Tune Protect Travel – AirAsia saya akan bermula?
Except for the Trip Cancellation benefit, the cover commences from Your check in at the airport on the First Departure Date for a Scheduled Flight. The cover for Trip Cancellation benefit commences twenty-four (24) hours from the purchase date of the Insurance for Your Scheduled Flight.
Kecuali untuk manfaat Pembatalan Perjalanan, perlindungan bermula dari daftar masuk Anda di lapangan terbang pada Tarikh Perlepasan Pertama untuk Penerbangan Terjadual. Perlindungan untuk manfaat Pembatalan Perjalanan bermula dua puluh empat (24) jam dari tarikh pembelian Insurans untuk Penerbangan Terjadual Anda.
4. Does Tune Protect Travel - AirAsia cover professional sports?
Adakah Tune Protect Travel AirAsia melindungi sukan profesional?
Tune Protect Travel - AirAsia does not cover professional sports. Leisure sports are covered.
Tune Protect Travel – AirAsia tidak melindungi sukan profesional. Walaubagaimanapun, sukan untuk beriadah adalah dilindungi.
5. Can I cancel my flight for any reason and claim under my Trip Cancellation Benefit?
Bolehkah saya membatalkan penerbangan saya untuk apa-apa alasan dan mendapatkan bayaran tuntutan melalui Manfaat Pembatalan Perjalanan saya?
The Trip Cancellation Benefit is only applicable for the reasons stated in the policy terms and conditions.
The reasons include unforeseen emergencies such as hospitalisation due to illness, injury or death involving you or your immediate family member. Your hospitalisation due to illness or death due to Pre-existing Conditions are not covered.
Manfaat Pembatalan Perjalanan hanya diguna pakai diatas sebab-sebab yang telah tertakluk kepada terma dan syarat polisi.
Sebab-sebabnya termasuk kecemasan yang tidak dijangka seperti penyakit, kecederaan atau kematian yang melibatkan anda, atau ahli keluarga terdekat. Keadaan sedia ada tidak dilindungi.
Yes, Tune Protect Travel - AirAsia covers theft and damage to your checked-in-baggage during your scheduled trip as long as the items* are not left unattended.
*please refer to the policy wordings for full list of exclusions.
Ya, Tune Protect Travel – AirAsia melindungi kecurian dan kerosakan pada bagasi yang didaftar masuk semasa perjalanan yang dijadualkan selagi barangan *tidak ditinggalkan tanpa pengawasan.
*Sila rujuk kepada penyataan polisi untuk senarai penuh pengecualian.
7. Would a suitcase shipped home early to save costs on excess baggage be covered under Tune Protect Travel - AirAsia?
Adakah beg pakaian yang telah dihantar ke rumah lebih awal untuk menjimatkan kos bagasi berlebihan dilindungi di bawah Tune Protect Travel – AirAsia?
No. Only baggage checked in on your itinerary will be covered under your policy.
Tidak, hanya bagasi yang didaftar masuk pada jadual perjalanan anda akan dilindungi di bawah polisi anda.
8. Can the sum insured for baggage and personal effects under Tune Protect Travel - AirAsia be increased?
Bolehkah jumlah yang diinsuranskan untuk bagasi dan barangan peribadi di bawah Tune Protect Travel - AirAsia ditingkatkan?
There is no option to increase the coverage provided for baggage or any of the other benefits.
Tiada pilihan untuk menambah perlindungan yang disediakan untuk bagasi atau mana-mana manfaat lain.
9. What should I do if I encounter an accident abroad?
Apakah yang perlu saya lakukan jika saya mengalami kemalangan di luar negara?
You may call the 24-hour Emergency Medical Service at +603 2302 0033.
It is important that you call this number for more details before you take any action. Please retain all original receipts for outpatient treatments and claim them upon your return to Malaysia.
Sila hubungi nombor Khidmat Perubatan Kecemasan 24 jam di +603 2302 0033.
Adalah penting untuk anda menghubungi nombor ini untuk maklumat lanjut sebelum anda mengambil sebarang tindakan. Bagi rawatan pesakit luar, sila simpan semua resit asal dan tuntutnya apabila anda pulang ke Malaysia.
10. Can I continue with my medical treatment for injuries sustained overseas when I return to Malaysia?
Bolehkah saya meneruskan rawatan perubatan untuk kecederaan yang dialami di luar negara apabila saya pulang ke Malaysia?
Yes, you may continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days from the date of expiry of your plan. The amount claimable should not exceed 10% of the sum insured for Medical Expenses Reimbursement benefit.
Ya, anda boleh meneruskan rawatan anda setelah sampai di kediaman anda dengan syarat anda telah menerima rawatan awal semasa perjalanan di luar negara dan semua perbelanjaan perubatan hendaklah berlaku dalam masa 30 hari selepas tamat tempoh pelan anda. Jumlah yang boleh dituntut tidak boleh melebihi 10% daripada jumlah yang diinsuranskan bagi manfaat Bayaran Balik Kos Perubatan.
11. Can I claim for outpatient accidental medical expenses under Tune Protect Travel - AirAsia?
Bolehkah saya membuat tuntutan untuk perbelanjaan perubatan akibat kemalangan pesakit luar di bawah Tune Protect Travel – AirAsia?
Yes, you can claim for your medical expenses incurred as a result of a covered event subject to the policy's terms and conditions.
Ya, anda boleh menuntut perbelanjaan perubatan yang ditanggung akibat daripada kejadian yang dilindungi seperti yang telah dinyatakan dalam terma dan syarat polisi.
1. What is Sales and Services Tax or SST?The Sales and Services Tax is also referred to as “SST”. Sales Tax is a single stage tax levied on imported and locally manufactured goods, Service Tax is charged and levied on any provision of taxable services.
The SST was re-introduced in Malaysia effective from 1 September 2018.
Cukai Jualan dan Perkhidmatan juga dirujuk sebagai "SST". Cukai Jualan adalah cukai seperingkat yang dilevi ke atas barang-barang buatan tempatan dan import, Cukai Perkhidmatan dikenakan dan dilevi ke atas sebarang peruntukan perkhidmatan yang boleh dikenakan cukai.
SST telah diperkenalkan semula di Malaysia pada 1 September 2018.
2. Is Insurance a taxable service under SST?
Adakah Insurans adalah perkhidmatan yang boleh dikenakan cukai di bawah SST?
Insurance and Takaful are subject to Service Tax excluding individual consumer medical plans. The Service tax is charged on actual premium paid.
Insurans dan Takaful adalah tertakluk kepada Cukai Perkhidmatan tidak termasuk pelan perubatan pengguna individu. Cukai perkhidmatan dikenakan ke atas premium sebenar yang dibayar.
3. Will I be charged SST when I purchase Tune Protect Travel - AirAsia?
Adakah saya akan dikenakan SST apabila saya membeli Tune Protect Travel – AirAsia?
Yes, it is only applicable to Tune Protect Travel - AirAsia Domestic (i.e. Tune Protect Travel - AirAsia, AirAsia Lifestyle Travel Protection & Annual Plans) at the prevailing rate as determined by the government from time to time.
International Travel Plans are not subject to Service Tax.
Ya, hanya kepada Tune Protect Travel – AirAsia Domestik (i.e. Tune Protect Travel - AirAsia, AirAsia Lifestyle Travel Protection & Annual Plan) mengikut kadar semasa yang ditentukan oleh kerajaan dari semasa ke semasa.
Pelan Perjalanan Antarabangsa tidak dikenakan Cukai Perkhidmatan.
1. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
Sekiranya saya memerlukan rawatan untuk penyakit semasa perjalanan saya, bolehkah saya membuat tuntutan untuk perbelanjaan perubatan, hospital atau apa-apa perbelanjaan lain yang berkaitan?
Yes, you can claim for your sickness-related medical expenses (applicable to Return Plan).
Please refer to our Policy Wording for a full description of the terms, conditions and exclusions of cover.
Ya, anda boleh membuat tuntutan untuk perbelanjaan perubatan yang berkaitan dengan penyakit anda. (Hanya untuk Pelan 2 hala (Pergi-Balik).
Sila rujuk Pernyataan Polisi kami untuk keterangan penuh terma, syarat dan pengecualian perlindungan.
2. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel - AirAsia?
Sekiranya Jabatan Kastam merampas apa-apa daripada saya, bolehkah saya membuat tuntutan di bawah Tune Protect Travel – AirAsia?
Claims arising from confiscation by authorities are excluded.
Tuntutan yang timbul daripada perampasan oleh pihak berkuasa adalah dikecualikan.
3. How do I submit a claim?You can submit your claims online. Please click here to make your submission.
Anda boleh menyerahkan tuntutan anda secara dalam talian. Sila klik di sini untuk membuat penyerahan tuntutan anda.
4. How long will take for my claims to be processed?
Berapa lamakah tempoh sebelum tuntutan saya diproses?
Your claims will be processed within 30 working days after you have submitted all the required documents.
Tuntutan anda akan diproses dalam tempoh 30 hari bekerja selepas anda menyerahkan semua dokumen yang diperlukan.
All claims must be submitted to Tune Protect Malaysia within 30 days after the occurrence of the event together with the supporting documents.
Semua tuntutan mesti diserahkan kepada Tune Protect Malaysia dalam tempoh 30 hari selepas berlakunya kejadian yang tidak diduga bersama-sama dengan dokumen sokongan.
6. What shall I do if I disagree with a claim decision made?
Apakah yang perlu saya lakukan jika saya tidak bersetuju dengan keputusan tuntutan yang dibuat?
You can write in to us at [email protected] and we will advise you in writing on the procedures for filing an appeal with Tune Insurance Malaysia Berhad.
Anda boleh menghubungi kami di [email protected] , kami akan membantu anda untuk tindakan selanjutnya bagi membuat tuntutan rayuan dan prosedur untuk memfailkan rayuan dengan Tune Insurance Malaysia Berhad.
7. I am not a Malaysian resident. How will I receive my claim reimbursement?
Saya bukan pemastautin Malaysia. Bagaimanakah saya boleh mendapat bayaran balik tuntutan saya?
You may opt to receive your reimbursement via bank draft or telegraphic transfer. Kindly be advised that any cost, charges and/or fees in relation to overseas bank remittance and/or issuance of bank draft in respect of the settlement of your claim shall be borne by you.
Anda boleh memilih untuk menerima bayaran balik melalui draf bank atau pemindahan telegraf. Adalah dimaklumkan bahawa sebarang kos, caj dan/atau bayaran berhubung dengan kiriman wang ke luar negara dan/atau pengeluaran draf bank berkenaan dengan penyelesaian tuntutan anda akan ditanggung semata-mata oleh anda.
1. Am I covered with COVID-19 during my trip?Adakah saya dilindungi untuk COVID-19 semasa perjalanan saya?
Yes, you will be covered for COVID-19 under the bereavement allowance, hospital income, emergency overseas evacuation & repatriation, trip cancellation and compassionate visit benefits if you choose to purchase Plus Plan that is with COVID-19 Coverage.
For reimbursement of medical expenses due to COVID-19, reimbursement shall be according to the amount shown in the Schedule of Benefits up to a maximum of MYR 250,000 (depending on selected plan) if you contract COVID-19 and are hospitalized in the Country of Arrival due to Stage 3 to Stage 5 treatment up to the first 30 days of Trip duration.
Important Note: Please ensure that the travel insurance plan that you purchased meets the Country of Arrival’s minimum medical expenses coverage requirement.
If you are travelling with AirAsia, you may refer to Travel Requirements for more information.
Ya, anda dilindungi untuk COVID-19 bagi manfaat tertentu di semua laluan jika anda pilih untuk membeli Plus Plan yang mempunyai Perlindungan COVID-19. Antara manfaat Covid-19 adalah elaun khairat kematian, elaun kemasukan hospital, pembatalan perjalanan dan lawatan ihsan.
Untuk pembayaran balik perbelanjaan perubatan akibat COVID-19, kami akan membayar balik mengikut jumlah yang ditunjukkan dalam Jadual Faedah sehingga MYR 250,000 (bergantung pada pelan yang dipilih) jika anda dijangkiti COVID-19 dan dimasukkan ke hospital di Negara Ketibaan kerana Peringkat Rawatan 3 hingga Peringkat 5 sehingga 30 hari pertama tempoh Perjalanan.
Nota Penting: Sila pastikan bahawa pelan insurans perjalanan yang dibeli memenuhi keperluan perlindungan perbelanjaan perubatan minimum Negara Ketibaan.
Sekiranya anda melakukan perjalanan dengan AirAsia, anda boleh merujuk kepada Syarat Perjalanan untuk maklumat lebih lanjut.
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We take all efforts to maintain our customers’ and potential customers’ information accurate, protected against manipulation and errors, secured from theft and free from unwarranted disclosure by complying with the Personal Data Protection Act 2010 and all relevant local laws and regulations.
This Privacy Policy (“Policy”) governs Tune Protect Group Berhad (“Tune Protect”), formerly known as Tune Ins Holdings Berhad and its subsidiaries (hereinafter collectively known as “Tune Protect Group”). This Policy provides you with notice on your obligation and your rights in relation to your personal data and information which Tune Protect Group may receive from you when you access, browse, download information from our website, when you subscribe or apply to purchase any products and/or services including any other services offered through our website or from other sources. Without the prior permission from the Tune Protect Group, no information contained on this website may be copied, except for personal use, or redistributed.
By using this website, you are accepting the practices and policies in this privacy statement. If you object to any practices and policies in this statement, please do not use this website to submit your personal information to the Tune Protect Group.
Tune Protect Group recognises its responsibilities in relation to the collection, holding, processing or use of personal data. The provision of your personal data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with or provide services to you.
We will collect and store any information personal or sensitive personal data (collectively referred to as “Personal Data”) you enter on our website, through a social media platform, provide to us through any other channel including Personal Data and insurance policy information previously provided to us on/in your application, renewal or modification of an insurance policy whether orally or in writing. Certain types of information may also be requested from you from time to time in the event you submit an application for a policy to us, have an active policy with us or for authentication into secure areas of the Tune Protect Group Website, when required (including personal details of family members or next of kin where it shall be deemed that their consent have been obtained by you). Where information is obtained through social media feature, we may access and collect information you have chosen to make available and to include in your social media profile or account, including but not limited to your name, gender, birthday, email address, address, location etc. Our access to this information may be limited or blocked based on your privacy settings with the relevant social media provider. We may also obtain lawfully collected personal or non-personal information about you from affiliated entities, business partners and other independent third-parties sources or collect some information about your computer or other devices used when you visit this website.
Personal Data is collected for the following purposes:
It is voluntary for you to provide us with your personal information, however if you fail to provide such information to us or later withdraw your consent for us to continue processing the same, we may not be able to provide or continue to provide you with the full range of benefits, products and/or services which you have requested from us and we may not be able to fulfill the purposes set out above.
If you wish to unsubscribe to the processing of your personal information for marketing purposes, please click on the link “Unsubscribe” which is embedded in the relevant email in order not to receive any email in the future.
Tune Protect Group may share your Personal Data within its group of companies, associated and affiliated companies, business partners, industry associations, agents, professional advisors, consultants, third-parties performing services on its behalf (within or outside of Malaysia), employers regarding your employment/credit and to any party where required by law or regulation. Such confidential information will only be used by the said parties for the purposes of concluding and/or executing the contractual obligation between us and you and/or for the purposes of which the Personal Data was given.
From time to time, we may purchase a business or sell one or more of our businesses (or portions thereof) and where permitted by law your Personal Data may be transferred or disclosed as part of the purchase or sale. In the event we purchase a business, the Personal Data received with that business would be treated in accordance with this Policy, if it is practicable and permissible to do so.
Where permitted by law, your Personal Data may be provided to any of the above parties who may be located in or outside of Malaysia. Your information may be transferred to, stored, and processed in Malaysia or any other jurisdictions where any Tune Protect Group company is located, or jurisdictions where a third-party contractor is located or from which the third-party contractor provides us services.
By providing us with your personal information using our services or our website and/or submitting your applications, you consent to the transfer of such information outside your jurisdiction to our facilities or to those third parties with whom we share it as described above.
Cookies are unique identifiers placed on your computer or other device by a web server, which contains information that can later be read by the server that issued the cookie to you. Tune Protect Group may use cookies on various websites we maintain. The information collected (including but not limited to: your IP addresses (and domain names), browser software, types and configurations of your browser, language settings, geo-locations, operating systems, referring website, pages and content viewed, and durations of visit) will be used for compiling aggregate statistics on how our visitors reach and browse our websites to help us understand how we can improve your experience on it. Such information is collected anonymously and you cannot be identified unless you have logged on as a member. We use such data only for website enhancement and optimisation purposes. The cookies also enable our website to remember you and your preferences, and tailor the website for your needs Advertising cookies will allow us to provide advertisements on our websites that are as relevant to you as possible, e.g. by selecting interest-based advertisements for you, or preventing the same advisement from constantly reappearing to you.
Most web browsers are initially set up to accept cookies. If you do not want to receive cookies, you can disable this function in your browser settings. However, by doing so you may not be able to fully enjoy the benefits of our websites and certain features may not work properly.
You have the right to verify whether Tune Protect Group holds any Personal Data about you and you may request Tune Protect Group to correct any Personal Data relating to you which is inaccurate, incomplete or misleading by making a written request to our Customer Experience Department or via email as indicated below and we shall reply within 21 days upon receipt of your request. You may also enquire about Tune Protect Group’s policies and practices in relation to personal data.
RRequests for access, correction or other queries relating to your personal data should be addressed to: [email protected]
Where permitted by law, Tune Protect Group may use your name and contact details for promotional or marketing purposes including sending you promotional materials and conducting direct marketing in relation to products offered by Tune Protect Group including but not limited to insurance; annuities; training; reward/loyalty/privilege programmes; charitable/non-profitable causes; (“Classes of Marketing Subjects”).
For the purposes of direct marketing, we may, where permitted by law, provide your personal information to providers (whether within or outside of Tune Protect Group) of any of the Classes of Marketing Subjects described above and call centre, marketing or research services so that they can send you promotional materials and conduct direct marketing in relation to the products and services they offer (these materials may be sent to you by postal mail, email or other means).
The types of Personal Data that Tune Protect Group would use and provide for direct marketing purposes as described above are your name and relevant contact details, although we may possess additional personal data.
If your consent is required, and you provide such consent, you may thereafter withdraw your consent to the use and provision to a third-party by Tune Protect Group of your personal data for direct marketing purposes and thereafter Tune Protect Group shall cease to use or provide such data for direct marketing purposes. If you wish to withdraw your consent, please inform us. You may contact us at the contact details provided below.
If any part of this website contains links to other websites, those sites may not operate under this Policy. You are advised to check the privacy statements/policies on those websites to understand their policies on the collection, usage, transferal and disclosure of personal data.
Tune Protect Group reserves the right, at any time and without notice, to add to, change, update or modify this Policy, simply by notifying you of such change, update or modification. If we decide to change this Policy, those changes will be notified on our website so that you are always aware of what information we collect, how we use the information and under what circumstances the information is disclosed. Any such change, update or modification will be effective immediately upon posting.
Should you have any questions on any part of this Policy or would like additional information regarding Tune Protect Group’s data privacy practices please do not hesitate to contact us at:
Customer Service Center
Level 9, Wisma Tune,
No. 19, Lorong Dungun,
Damansara Heights,
50450 Kuala Lumpur
Email: [email protected].
Telephone: 1 800 88 5753
The terms of use contained herein and the amendments thereto (“Terms of Use”) shall govern the use of the internet and mobile application and the services provided therein by Tune Protect Group Berhad (“Tune Protect”) (“Tune Protect Website”). By accessing to any pages on the Tune Protect Website (other than reading this Terms of Use for the first time), it represents that you have read, understood and agreed to comply with all the Terms of Use hereof. If you do not accept these Terms of Use, please immediately discontinue your access to the Tune Protect Website. If you wish to use any of the services provided in the Tune Protect Website, you agree to be additionally bound by the specific terms and conditions applicable to that particular service.
Tune Protect Website is the interactive online service operated by Tune Protect on the Internet, consisting of information, services and content provided by Tune Protect, its affiliates and other third parties.
Tune Protect reserves the right to modify these Terms of Use at any time in its sole discretion, which shall be effective immediately. You are bound by any such modifications and should therefore periodically read this page to review the current Terms of Use to which you are bound. If the modification to these Terms of Use is unacceptable to you, please immediately discontinue your access to this Website and/or use of the services.
Tune Protect reserves the right at any time to make changes to the Tune Protect Website with or without notice. Tune Protect shall not be liable to you or any third party for any modification, suspension or discontinuance of the Tune Protect Website.
This Tune Protect Website may contain links to third party website and content from third parties. Tune Protect makes no representation and expressly disclaims responsibilities to any opinions, advice, statements, products and services, offers or other information or content express or made available by third parties and users of Tune Protect Website as that are not of Tune Protect. Tune Protect does not guarantee the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. Under no circumstances will Tune Protect be liable for any loss or damage caused by your reliance on information obtained through the Tune Protect Website.
You may only use the Tune Protect Website for lawful purposes only. Transmission and/or posting of any material in violation of any applicable laws are prohibited. This includes, but is not limited to copyrighted materials, material legally deemed to be threatening or obscene, pornographic, profane or material protected by trade secrets or which, without Tune Protect’s express prior approval, contains advertising or any solicitation with respect to products or services or membership or subscription to other on-line information services competitive with Tune Protect Website. This also includes links or any connection to such materials. Any conduct in Tune Protect’s view that restricts or inhibits any other Tune Protect Website user from using or enjoying the Website will not be permitted.
The entire content included in Tune Protect Website, including but not limited to text, graphics, logos, buttons, icons, images, video, music and sound is protected under the Malaysian copyright, cyber and trademark law. No part of the content of Tune Protect Website may be used, published, transmitted, modified, transferred or sold, created as derivative works or in any way exploited without express permission from Tune Protect and the respective copyright owners. You may download materials for personal use only, provided that it is not for the purpose of private or commercial gain.
You shall not upload, post or otherwise make available on Tune Protect Website any material protected by copyright, trademark or other proprietary right without express permission of the respective owners. You shall be solely liable for any damages resulting in any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission and shall indemnify Tune Protect against such damages. By submitting materials to any public area of Tune Protect Website, you automatically grant, or warrant that the owner of the material expressly grants Tune Protect rights and licenses to use, reproduce, modify, adapt, publish, translate and distribute such material in whole or in part. You also permit any other users of Tune Protect Website to access, view, store or reproduce the materials for their own use. You also grant Tune Protect the right to edit, copy, publish and distribute any material that you have made available on Tune Protect Website.
The content on the Tune Protect Website is provided on an “as is” and “as available” basis. You therefore understand and agree that use of Tune Protect Website is at your sole risk. Neither Tune Protect, its employees, agents, third party content providers or merchants warrant that the Tune Protect Website will be uninterrupted, error free or free from viruses or other harmful components nor do they make any warranty as to the result that may be obtained from the use of Tune Protect ‘s Website, or as to the accuracy, reliability or content of information, service or merchandise provided by Tune Protect Website. In no event shall Tune Protect be liable for any direct, indirect, incidental, punitive or other consequential damages or any damages for loss of profits, use, data, goodwill or other intangibles, arising from or in any way connected with these terms, the use of Tune Protect Website or the materials, the licensed marks, or any information, goods or services obtained on or from the Tune Protect Website, whether or not Tune Protect is advised of the possibility of such damages.
You agree to defend, indemnify, save and hold Tune Protect, its employees, agents, third party content providers or merchants harmless from and against any demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, that may arise or result from the use of Tune Protect Website or your breach or violation of these terms. You shall use your best efforts to cooperate with Tune Protect in the defense of any claim.
Tune Protect shall have the right, but not the obligation, to monitor the content of Tune Protect Website, to determine compliance with this Terms of Use and any operating rules established by Tune Protect and to satisfy any law, regulation or authorised government request. Tune Protect shall have the right in its sole discretion to edit, refuse to post or remove any material submitted to or posted on Tune Protect Website. Without limiting the foregoing, Tune Protect shall have the right to remove any material that Tune Protect, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
You may terminate your use of the Tune Protect Website at any time. Without limiting the foregoing, Tune Protect shall have the right to immediate terminate your account and/or your use of Tune Protect Website at any time for any or no reason, with or without notice, including in the event of any conduct by you, which Tune Protect, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Terms of Use.
This Terms of Use and any operating rules for Tune Protect Website established by Tune Protect constitute the entire understanding and agreement between you and Tune Protect with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The Terms of Use shall be construed in accordance with the laws of Malaysia and you further agree to submit to the exclusive jurisdiction of the courts of Malaysia for the purpose of hearing and determining any dispute arising out of this Terms of Use.
